Hermacule Shipping, Return, & Refunds Policy

Thank you for choosing Hermacule for your fitness supplement needs. We value your satisfaction and are committed to providing you with the best possible service. Please read our Shipping, Return, and Refunds Policy carefully to understand our procedures and your rights when it comes to our products.

Shipping Policy:

  1. Order Processing Time: All orders are processed within 24 to 48 hours of order acceptance. Orders placed on weekends or holidays will be processed on the next business day.
  2. Shipping Methods: We offer a variety of shipping methods to accommodate your needs, including standard and expedited shipping. Shipping costs and delivery times will vary depending on your chosen method and location.
  3. Shipping Notifications: You will receive a confirmation email with a tracking number once your order has been shipped. You can use this tracking number to monitor the progress of your delivery.
  4. Delivery Times: Delivery times may vary depending on your location and the shipping method selected. Please refer to the estimated delivery time provided during the checkout process for more information.

Return Policy:

  1. 03-Day Return Guarantee: If you are not completely satisfied with your purchase, you may return it within 3 days of the delivery date for a refund or exchange. The product must be in its original, unopened packaging, and in resalable condition.
  2. Return Process: To initiate a return, please contact our customer support team at support@hermacule.com with your order number and reason for the return. We will provide you with instructions on how to return the product.
  3. Return Shipping: Customers are responsible for return shipping costs unless the return is due to a defective product or an error on our part. In such cases, we will provide a prepaid return shipping label.
  4. Refund Processing: Refunds will be processed within 7-10 business days of receiving the returned product. The refund will be issued to the original payment method used during the purchase.

Refunds Policy:

Return, Refund, and Replacements:

  1. Eligible Cases: We would be happy to issue Returns, Refunds, or Replacements within 3 days of order delivery for the following cases: Wrong Item Delivered, Transport Related Damage, Ordered Item Unavailable, or Order Undeliverable.
  2. Eligibility Criteria: To be eligible for a Return, Refund, or Replacement, the item must be unused, unopened, and in the same condition as you received it. It must also be in the original packaging.
  3. Freebie Items: Please note that freebie items are strictly non-returnable, non-refundable, and non-replaceable.

Hermacule reserves the right to amend this Shipping, Return, and Refunds Policy at any time. We encourage you to review this policy periodically for any updates or changes. If you have any questions or require further assistance, please contact our customer support team at support@hermacule.com.

Thank you for choosing Hermacule, and we look forward to serving you on your fitness journey!